CLIENTCALL eCENTER


PACKAGED SYSTEMS


COMPATIBILITY






Applications

The ClientCall™ family of products and services are designed specifically for government and corporate organizations to maximize efficient service to their customers and improve the productivity of their employees. As customized solutions, each system is developed to meet the particular needs of each Sonant customer.

Below are some of the more popular IVR/IWR Contact Center applications that Sonant can provide.

ACCOUNT BALANCE INQUIRYDEBT COLLECTIONINSURANCE INQUIRY
ANIMAL CARE & CONTROLREMOTE MONITORING SERVICESJURY SERVICES
AUTO-ATTENDANTELECTION/SURVEY AUTOMATIONELECTRONIC PAYMENT
AUTOMATIC CALL DISTRIBUTION (ACD)ELECTRONIC CHECKPARKING CITATION PAYMENT
AUTOMATED OUTBOUND CALLINGEMPLOYEE BENEFITSPARKS & RECREATION
AUTOMATED FAXBACKHELP DESK AUTOMATIONSTAFF LOCATOR
BUILDING PERMITSHOSPITAL STAFF PAGINGTAX COLLECTION
CHILD SUPPORT SERVICESHUMAN RESOURCESTIME CARD DATA ENTRY
COMPUTER TELEPHONY INTEGRATION (CTI)INFORMATIONAL AUDIOTEXTTRAFFIC CITATION PAYMENT