CLIENTCALL eCENTER


APPLICATIONS


PACKAGED SYSTEMS


COMPATIBILITY






Sonant Products Overview

The ClientCall eCenter platform which encompasses Interactive Voice Response (IVR), Interactive Web Response (IWR), Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), and Electronic Payment Server (EPS) technologies is designed utilizing a modular approach such that any one or all of its capabilities may be utilized by a given application.

The ClientCall eCenter's architecture provides the most highly integrated set of contact center capabilities available on the market today, yet provides an open, non-proprietary environment for the incorporation of multiple voice response, telephony, Internet, and E-Commerce applications. With ClientCall, organizations can take advantage of the wide range of IVR, Telephony, Internet, and Fax technologies currently available for PC platforms. ClientCall incorporates Windows Server as the platform operating system and Dialogic voice processing components for all call transactions and telephony applications.


ClientCall systems are provided as total turnkey, on-site solutions or as Hosted Service solutions based on a fee per transaction. Sonant's customers can choose the solution that best suits their business processes and requirements. The ClientCall product line includes the following technologies and functional modules:

Interactive Voice Response (IVR)
Automatic Speech Recognition (ASR)
Computer Telephony / Screen Popping (CTI)
Automatic Call Distribution (ACD)
Call Monitoring/Coaching/Conferencing
Call Recording
Interactive Web Response (IWR)
Electronic Bill Presentment and Bill Payments
On line Credit Card, eCheck and ACH processing
Automated Outbound Dialing
Text-to-Speech
Fax on Demand