Sonant Services Overview

Sonant offers a broad set of application development and system integration services, enabling customers to launch their systems within planned time frames.

Sonant Hosted Services (SHS)
SHS offers organizations that wish to improve their customer/citizen relationship management a less expensive and more timely way to build and automate contact centers. Contact center automation has never been more affordable and scaleable because all the necessary applications are available as software as a service (SaaS) on a hosted platform.

Project Management
For each ClientCall installation, Sonant assigns a Project Manager to provide guidance in such areas as application design, implementation planning, project management, and coordination of other vendor support.

Business Application Design
Sonant designs each system around the customer's specified business rules.

System Installation
Sonant provides complete on-site installation services for its systems. This includes installing the hardware and software, making telephone and data network connections, testing all application functions, and supporting the customer during acceptance testing.

Customer Training & Documentation
During on-site installation, Sonant engineers will provide operator and administration training for your staff. This training is tailored to the specific application and system configuration for the site. In addition, Sonant offers training courses at its San Diego facility in programming a ClientCall system using Sonant's ClientCall AGE application generation environment. Sonant also provides a complete set of product documentation for system administrators, supervisors, and contact center agents.

Web Site Design
Sonant's Web site design enables customers to extend their phone-based services to the Internet. Our team builds Web components as a separate site, or integrated into the customer's existing Web site.

Technical Analysis
Sonant offers a variety of technical and operational analysis services. Seasoned professionals representing multiple computer/telephony disciplines are available to provide services ranging from needs analysis to detailed system design.

Telephone System Design

Database Access Design

Professional Voice Recordings

Electronic Payment Consulting

Life Cycle System Maintenance