// We Supply more Than Just Solutions
FAQs
// FAQ
What Do You
What Do You
Want To Know?
What sets you apart?
We see ourselves as a true member of your team. We are US-Based and know that being frictionless is what you desire most. We have built all of our processes around making your life easier.
Can ClientCall work with our existing phone system?
Absolutely. That's one of the things we do best. ClientCall is built on open architecture, which means it integrates with your current telephone and data networks without forcing you to rip everything out and start over. We've been connecting to different systems for over twenty years—chances are, if you're using it, we've worked with it before.
What exactly is IVR, and why do we need it?
IVR stands for Interactive Voice Response—basically, it's the technology that lets your customers get information and complete transactions over the phone without needing to talk to a live person. Think checking an account balance, paying a bill, or scheduling an appointment at 2 AM when your office is closed. It's not about replacing your staff—it's about freeing them up to handle the calls that really need a human touch while giving customers 24/7 access to routine services.
How long does it take to get a system up and running?
It depends on what you need. Our turnkey solutions like TaxTalk and CourtTalk can be deployed pretty quickly since they're pre-configured for specific applications. Custom solutions take longer because we're building them to your exact specifications. With our Cloud Service, you can be operational in weeks rather than months. We'll give you a realistic timeline during our initial consultation—no surprises.
Do you only work with government agencies?
Not at all. While we've built a strong reputation serving courts, tax collectors, and other government offices, we work with all kinds of commercial organizations too. If you've got customers or citizens who need to interact with your organization by phone or Web, we can help—whether you're in healthcare, insurance, utilities, education, or any other industry that values customer service.
What happens if we need changes after the system is installed?
That's where our experience really pays off. Systems evolve, and so do your needs. We build our solutions to be flexible and scalable from day one. Need to add new features? Expand capacity? Modify workflows? We handle it. And because we're not locked into proprietary technology, you're not stuck either. We're in this for the long haul with you.
Can customers pay bills through your system?
You bet. Our Electronic Payment Server technology allows secure credit card and electronic check processing right through the phone or Web interface. It's fully integrated, PCI-compliant, and designed to make payment collection as smooth as possible. Many of our clients—especially in tax collection and court services—see significant revenue increases once customers discover how easy it is to pay electronically.
What kind of reporting and analytics do you provide?
Comprehensive ones. You'll get detailed insights into call volumes, transaction types, peak times, completion rates—all the data you need to understand how your customers are using the system and where you can improve. Our Computer Telephony Integration (CTI) capabilities mean you can track the entire customer journey. Knowledge is power, and we make sure you've got plenty of it.
Is training included, or is that extra?
Training is part of the package. We don't just drop off a system and wave goodbye. We make sure your team knows how to use it, manage it, and get the most out of it. After all, the best technology in the world doesn't help much if your people don't know how to leverage it properly.
What if we're not sure exactly what we need yet?
Then let's figure it out together. That's what consultations are for. We'll sit down with you, learn about your challenges, understand your goals, and recommend solutions that make sense for your situation and your budget. No pressure, no overselling—just honest advice from people who've seen it all and know what works. Give us a call, and we'll take it from there.
// support center
Our Support Team
Our Support Team
will Assist You 24/7
Rapid Response
Remote Access
Assigned Manager
