Cloud-Based Systems
Cloud-Based Solutions
Sonant Cloud Services
Sonant Cloud Services gives you everything you need to automate your contact center without the capital expense or the technical headaches. We handle the infrastructure. You handle your business. It’s software as a service, which means you pay as you go, and we keep everything running smoothly on our end.
Your customers can pay fees, check benefits, get notices, all through their phones or browsers. Most interactions get resolved on the first contact, which means happier customers and a staff that’s freed up to handle the calls that really need a human touch.
When someone does need to talk to a real person, our Automatic Call Distribution routes them to the next available agent. Simple, efficient, no waiting around.
Payment processing? Your customers can pay from any device, anywhere, anytime—and you’re off the hook for costly compliance audits and liability concerns.
No big upfront investment. Affordable for organizations of any size. Deduct it as an operational expense, not a depreciating capital asset.
Secure and compliant. PCI-compliant payment processing built right in. Your data stays secure over the Internet.
Handles more calls without adding staff. Automation does the heavy lifting so your team can focus on what matters.
Always up to date. We keep all applications current with the latest software. No maintenance windows, no downtime on your end.
Better first-contact resolution. When customers get what they need on the first try, everyone’s happier.
Full contact center capabilities. ClientCall eCenter manages your entire operation—phones, Web, email, chat. All integrated, all working together.
Whether you’re a court system, tax office, utility company, or any organization that needs reliable customer communication, Sonant Cloud Services gives you enterprise-level automation at a price that makes sense. You focus on your mission. We’ll handle the technology.
Cloud-Based Systems
We give you everything you need to deliver top-notch customer service across every channel—voice, text, webchat, you name it.
InfoLock. Our proprietary technology tracks every piece of information throughout the entire customer interaction. Once your caller enters their account number or answers a question, that information stays locked in—even if they get transferred to an agent or bounce back to the automated system. Your customers never have to repeat themselves. Your agents have all the details right there.
Flexible enough to grow. Need multiple departments running independent call centers? No problem. Want different skill groups for specialized routing? Done. Prefer to let callers request a callback instead of holding in queue? You got it. ClientCall eCenter adapts to how you work, not the other way around.
Your team operates from anywhere. Agents can work from the office, from home, from across the country—it doesn’t matter. They all use the same simple interface, and supervisors can monitor performance, coach in real-time, and jump into calls when needed. Everything you need to run a professional operation, all in one system.
Real-time insights when you need them. Agents and supervisors see live performance stats during peak times, so you can make smart decisions on the fly. Calls can be recorded for training and quality assurance. It’s all there.
What you get with ClientCall eCenter:
Complete inbound call center. All the features of the big systems without the big price tag.
Works with all our IVR applications. Seamless integration across the board.
InfoLock technology. Customers never repeat themselves. That’s a game-changer.
Agents work from anywhere. Office, home, wherever they need to be.
No call minute limits. No overages. No surprises on your bill.
Call surge protection. Handle peak times without breaking a sweat.
Easy to reconfigure. Move agents around as your needs change.
Whether you’re handling a dozen calls a day or a thousand, ClientCall eCenter gives you enterprise-level capabilities at a cost that makes sense. Communication across every channel—voice, text, webchat—all managed from one platform. That’s how contact centers should work.
Sonant TaxTalk®: Property Tax Collection That Works Around the Clock
Taxpayers want answers when they need them—not just during business hours. TaxTalk gives your constituents 24/7 access to their property tax information by phone, text, or web. Simple as that.
What It Does
TaxTalk handles secured, unsecured, supplemental, and prior year defaulted taxes—all in one place. Your taxpayers can:
- Check payment status and bill history
- Make payments by credit card or e-check
- Set up payment plans
- Get help in multiple languages
- Transfer to a live agent when needed
Why It Works
For Taxpayers: Convenient access anytime, anywhere. No waiting on hold, no rushing to beat office hours.
For Your Agency: Better cash flow, fewer delinquent payments, and your staff freed up from routine inquiries. Plus, you eliminate PCI security headaches since we handle the payment data.
The Bottom Line: It’s cloud-based, secure, and integrates with your back-office systems in real-time. Your team focuses on what matters while TaxTalk handles the rest.
CourtTalk Traffic: Traffic Court Automation That Actually Works
Traffic courts deal with volume. Lots of calls, lots of citations, lots of people who just want to pay their fine or sign up for traffic school without spending their lunch hour on hold.
CourtTalk Traffic handles it all. It’s a complete solution built specifically for traffic courts that lets defendants take care of business 24/7 by phone or online—checking citation details, paying fines, electing traffic school, processing bail forfeitures. All without tying up your staff.
Here’s what makes it different: Our AI-driven system works across every channel—voice, text, webchat—so people can interact however they prefer. Early morning before work? Late at night after the kids are in bed? Doesn’t matter. The system’s always on, always ready.
Payment processing built right in. Defendants can pay by credit card or electronic check, and it’s fully PCI-compliant so you don’t have to worry about security audits or liability. You can even configure your fee policies however you want. Payments update your back-office financial systems in real-time—no manual entry, no reconciliation headaches.
InfoLock technology means zero repetition. Once someone enters their citation number or any other information, it stays locked in throughout the entire interaction. Transfer to an agent? The agent sees everything. Move back to the automated system? The information’s still there. Nobody has to repeat themselves, ever.
Works with what you’ve got. CourtTalk Traffic integrates directly with your existing Case Management System. You can run it on your premises or as a cloud service—your choice. Multiple languages? Automatic speech recognition? Notifications and reminders? All included.
What you get:
24/7 self-service citation processing. Let defendants handle routine transactions anytime, freeing your staff for cases that need personal attention.
PCI-compliant payment processing. Secure, reliable, and you’re off the hook for compliance headaches.
Real-time financial updates. Payments flow directly into your back-office systems. No lag, no manual posting.
Flexible fee policies. Configure payment processing fees however your court requires.
Multi-language support. Serve your entire community in the languages they speak.
Automatic Speech Recognition. Callers can speak naturally instead of punching buttons.
Smart notifications and reminders. Optional automated reminders help reduce no-shows and missed deadlines.
Full call center integration. When someone needs to talk to a real person, our ACD routes them to the next available agent seamlessly.
Cloud-based. Deploy it however makes sense for your operation.
Traffic courts run on tight budgets and handle massive volume. CourtTalk Traffic is purpose-built for that reality—providing defendants with convenient service while dramatically reducing your staff’s workload. It’s not about replacing your team. It’s about letting them focus on the work that actually needs a human touch.
CourtTalk Jury: Modern Jury Management That Works
Managing jury services shouldn’t be a full-time job for your staff. But when you’re dealing with hundreds of jurors who need scheduling, postponements, exemptions, and daily updates, it sure feels that way.
CourtTalk Jury changes all that. It’s a complete system that lets jurors handle everything themselves through text, webchat, or phone—whatever works for them. Check reporting instructions? Done. Request a postponement? Easy. Register for service or ask for an exemption? All handled automatically.
Here’s the key: Our AI-driven system handles the routine interactions naturally, responding to juror requests in plain language. But when someone needs to talk to a real person, the system smoothly elevates them to a live clerk. It’s the best of both worlds—automation for efficiency, human touch when it matters.
Your clerks stay in control. When a juror needs to speak with someone, CourtTalk Jury’s Automatic Call Distribution manages the queue intelligently. All clerks are busy? The system holds the call or offers a scheduled callback for a time when your office has more availability. Your clerks can transfer calls to other staff or send jurors back into the automated system without losing any information—thanks to our InfoLock technology, every detail stays right there.
Jurors get the experience they expect. They can text, use webchat, or call—whatever feels most comfortable. They get automated reminders the night before they’re scheduled, real-time updates on reporting requirements, and emergency notifications when court schedules change. It’s modern, convenient public access that works on their terms.
Interactive texting makes it simple. A juror texts in, gets their schedule confirmation, and can handle a postponement request right there in the conversation. Select from suggested dates or type in a preferred date within 90 days. The system confirms the new date instantly. No phone tag, no waiting on hold, no taking time off work to call during business hours.
What you get:
Complete jury management automation. Registration, scheduling, postponements, exemptions, disqualifications—all handled through one system.
AI-driven responses. Natural language processing understands what jurors are asking and responds appropriately.
Multi-channel access. Interactive texting, webchat, and voice—jurors choose how they want to connect.
Automated reminders and updates. Keep jurors informed with scheduled messages and emergency notifications.
Smart call routing with ACD. When jurors need to talk to clerks, the system manages the queue and offers scheduled callbacks to reduce wait times.
InfoLock technology. Transfer calls, move between automated and live service—information stays with the juror throughout.
Cloud-based convenience. No servers to maintain, always accessible, always up to date.
Jury offices run lean. CourtTalk Jury lets your small team serve hundreds or thousands of jurors efficiently, reducing the endless phone calls and paperwork while giving jurors a modern, respectful experience. Your clerks focus on the complex cases. The system handles everything else.