ClientCall eCenter
Hosted Contact Center Services : Contact Center Automation Without the Headaches
Modern contact centers shouldn’t require servers, hardware, or full-time IT staff. ClientCall eCenter from Sonant Hosted Services delivers a fully hosted, pay-as-you-go contact center automation platform purpose-built for government payments and enterprise telephony.
We manage the infrastructure, security, uptime, and software updates. You manage customer service and operations.
What The Platform Provides
Self-service fee payments & inquiries (First Contact Resolution): Web/IWR or phone/IVR handle traffic citations, taxes, benefits, notices, and fees from any device, anytime.
Automatic Call Distribution (ACD): When an agent is required, ACD routes calls to the next available operator with zero manual triage.
Core Capabilities
- IVR (Interactive Voice Response)
- ASR + TTS (Speech recognition + Text-to-Speech automated speech recognition)
- CTI (Screen popping computer telephony integration)
- ACD/ACD (Automated call distribution)
- Call coach/monitor/conference – supervision, training, escalation
- Call record/recording call recordings)
- Outbound dialer automated outbound dialing
- Outbound notifications (voice, text, email, fax-on-demand)
Why Hosted Makes Sense
No capital expense: SaaS eliminates servers, hardware, maintenance windows, and downtime.
Scales calls, not staff: Higher capacity without proportional headcount growth.
Always current: Zero-touch software versioning; no client-side upgrades.
Best-fit Users
Courts, tax offices, utilities, municipalities, and agencies needing reliable, scalable customer contact automation for payments and inquiries: enterprise-level automation, without infrastructure ownership.