Automating customer communications for over 25 years

Sonant Corporation provides contact center automation solutions that meet the customer relationship management (CRM) requirements of business and government. Our affordable, all-in-one interactive voice response (IVR), automatic call distribution (ACD, computer telephony integration (CTI) and electronic payment processing applications (EPS) will ensure your customers superior service while enhancing the productivity of your staff.

Offered with automated speech recognition and touchtone, Sonant's products address your immediate needs by:

• Freeing office staff from handling routine calls
• Reducing caller frustration from long on-hold times
• Allowing callers to self-process more tasks
• Reducing overall front- and back-office costs

Sonant's products include both pre-packaged and custom applications:

• Interactive Voice Response (IVR) Systems: speech recognition and touchtone capable
• Interactive Web Response (IWR): the "IVR" for your Web site
• Automatic Call Distribution (ACD)
• Electronic Payment Systems (EPS)
• Computer Telephony Integration (CTI)
• Turnkey applications for courts, tax collectors, jury services, help desks, and many more

 

"To provide technologically advanced contact automation systems that enable commercial and government agencies to cost-effectively maximize both the quality of interactive contact with their customers and the productivity of their employees."